FAQ's

1. General Information

Q: Where are your display center located?

A: Begum Rokeya Sarani, Mirpur

2. Orders

Q: How can I place an order?

A: Orders can be placed online through our website & facebook page. Simply add items to your cart, proceed to checkout, and follow the instructions to complete your purchase.

Q: Can I modify or cancel my order after it has been placed?

A: Modifications or cancellations can be made within 24 hours of placing the order by texting us or via phone call.

3. Shipping and Delivery

Q: What are your shipping options?

A: We offer standard, express, and overnight shipping. You can get your desired products via Redx, Pathao or Sundarban Courier service.

Q: Do you ship internationally?

A: Yes, we ship to select international destinations.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a confirmation sms with a tracking number. You can use this number to track your package on the carrier’s website.

4. Returns and Exchanges

Q: What is your return policy?

A: We accept returns within 10 days of purchase. Items must be in original condition with tags attached.

5. Payment and Billing

Q: What payment methods do you accept?

A: We accept major credit cards, Debit Cards, Mobile Banking & bank transfer system.

6. Products

Q: How do I find the right size?

A: We provide a size guide on each product page to help you find the perfect fit. You can also contact customer service for additional assistance. Customer service team will suggest your perfect size depending on your height & body size.

Need More Help?

If you have any other questions, please don't hesitate to contact us!