RETURN AND EXCHANGE POLICY

For Return or Exchange, please follow these steps

With Order date, details and problem email us at hello.saphella@gmail.com or contact us at Hotline 01744489819 Number within office hour.

We will confirm the exchange/return request and will inform you about the pickup process.

Please ensure that Product is in unused and original condition include all price tags, labels, original packing and invoice along with the Products.

Please note that, in case of any exchange or return issue, you need to contact us within office hours of receiving your delivery package. You have to notify us via mail or phone call and also you have to send us the product/s within 10 days.

We will bear the return delivery charges on 

You received a defective Product

You received a physically damaged Product

You are unhappy with the Products quality

The Product is different from description on the website

Customer will bear the return delivery charges on 

If you changes mind & cancel booking after the Product is already delivered.